If one of your users forgets their password have them navigate to your iPrayerCenter and on the login page they will find a "Forgot Password" link.

Reset Instructions:

Click on the link 

Check your email and click on the button that says "Reset Password".

You will now be taken back to the iPrayerCenter where you can choose a new password.

If one of your intercessors or administrators locks themselves out of their account any administrator or super administrator can unlock the account by clicking on the lock button.